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One platform keeps reconnecting while the others are fine

Pause only the platform that's reconnecting, test the server on its card and check the key, ingest and limits. If the others stay LIVE, don't restart the whole stream.

Published
Reading time
1 min read
Corneta version
0.11.0
Tested with
Corneta 0.6.0 (Windows 11)

Isolate the destination

  1. On the Live screen, confirm that the other platforms are LIVE.
  2. Click Pause on the destination that keeps reconnecting.
  3. Open Platforms.
  4. On the affected card, click Test the server.
  5. Check the key and the URL in the platform's official dashboard.
  6. Review bitrate, codec, resolution and FPS in Quality.
  7. Go back to Live and click Resume.

Enlarge image

Fit
Platforms screen with independent cards for Twitch, YouTube and Kick.

Run the test and the fix on the affected card; the other keys and outputs don't need to change.

Run the test and the fix on the affected card; the other keys and outputs don't need to change.Source: CornetaCorneta version: 0.11.0

Pick the branch

ConfirmationLikely causeFix
server test failsroute, DNS, firewall or ingestuse an alternative official address
authenticates, then dropskey or platform rulereset the key and review the preset
bitrate is over the limitincompatible settingslower only that destination
official dashboard shows an incidentplatform unavailablekeep it paused and wait
all of them start droppinglocal uploadlower the total and test your network

The connector tries to come back on its own, but repeated attempts don't fix an invalid credential. If you reset the key, change it in Corneta too.

If that didn't fix it

Write down the platform, the time, the previous status, the message and whether the server test passed. Export the safe diagnostics file. Never send a stream key, token or URL that carries a credential.