Open the right stream
- Go to Reports.
- Pick the date and time.
- Check the platforms, duration and quality mode.
- Read the diagnosis notice before the charts.
Peak and average audience, messages and alerts only show up when that source delivered data. Missing data doesn't turn into a made-up zero.
Read the diagnosis as a hypothesis
Corneta cross-checks CPU, GPU, OBS stats and the state of each destination. It can say “a quick stutter while preparing video” because the counters changed together; it can't see your router, your viewers' computers or every platform failure.
Download the right format
- HTML: a readable report to open or attach.
- CSV: a table for comparing streams.
- JSON: structured data for technical analysis.
- Recap: an image ready to share, after you review it.
If the numbers look wrong
| Symptom | Check | Likely explanation |
|---|---|---|
| missing audience | account connections | the source didn't provide samples |
| followers differ from the dashboard | period and attribution | external events may lack a reliable channel |
| chart ends early | end time | the session or the app was interrupted |
| cause doesn't match what you saw | minute and other metrics | incomplete correlation |
Before sharing, check channel names, messages and any personal data. For technical support, use the safe diagnostics file instead.